Customer Service Representatives (Remote) – Sutherland, USA
Are you looking for remote job in the United States where can work from anywhere in the world and competitive pay? This offer may be what you have been looking for. Sutherland is calling for applications for job position of remote Customer Service Representatives
Work From Home Opportunity | Permanent Contract
Location: Dallas, TX, USA
Date Posted: November 24, 2025
Job ID: REF37486T
Pay Rate: $14 per hour
About Sutherland
Sutherland is a globally recognized digital transformation company, proudly certified as a Great Place to Work. For more than 35 years, the organization has partnered with world-leading brands to enhance agility, elevate service delivery, and automate customer experience operations.
Sutherland supports organizations across diverse sectors including:
• Banking & Financial Services
• Insurance
• Communications, Media & Entertainment
• Healthcare
• Retail & Consumer Packaged Goods
• Technology
• Travel, Transportation, Hospitality & Logistics
• Mortgage Services
Their mission is to help clients deliver better, faster, and more efficient support to their customers worldwide.
Job Description
As a Customer Service Representative, you will manage and support an assigned portfolio of customer accounts. Key responsibilities include:
• Handling account inquiries and payment-related discussions
• Reviewing account history and validating customer information
• Communicating account status and providing customer support solutions
Work Schedule: Monday – Friday, 7:00 AM – 7:00 PM CST
(No weekend shifts!)
To ensure your success, you’ll be equipped with advanced support tools, strong leadership guidance, and a collaborative remote team.
Benefits
• Competitive salary: $14/hour
• Paid training and generous PTO
• Medical, dental & vision insurance
• Global Flexible Vacation Policy (ask for more details!)
• Monthly performance incentives and employee recognition programs
• Career growth opportunities – 80% of frontline leaders are promoted internally
• Employee discounts
• EAP, Health & Wellness benefits, including access to a personal trainer
Required Skills
• Strong verbal and written communication skills
• Good multitasking ability and attention to detail
• Problem-solving mindset and goal-driven attitude
• Experience with Microsoft Office
• Prior customer service experience preferred
• High school diploma or equivalent
Work-From-Home Requirements
Sutherland will provide work equipment. However, you must have:
• Reliable high-speed Internet:
Minimum 10 Mbps download, 2 Mbps upload (hardwired only—no WiFi or satellite)
• A quiet, secure, and distraction-free workspace
• A Smartphone (iOS or Android), 4 years old or newer, for company communications
Commitment to Equal Opportunity
Sutherland ensures a workplace free from discrimination based on:
Race, color, religion, sex, national origin, age, marital status, veteran status, physical condition, disability, or any legally protected classification.
EEO data collection is voluntary, confidential, and used solely for federal compliance and reporting purposes.